FAQ

Shipping

We offer free same-day delivery on orders over $100 to Hamilton, Burlington, Brantford and the surrounding areas. If you’re outside our local delivery zones, we ship nationwide across Canada by mail order. Not sure if your area is covered? Just reach out and we’ll confirm.

Local same-day delivery is free on orders over $100. For nationwide mail order, shipping is free on orders of $200 or more (before taxes, fees and shipping); orders below that are charged standard Canada Post rates. Free shipping applies to standard Canadian delivery only – special courier requests and locations outside Canada are excluded.

Orders are fulfilled within 2 business days. Mail orders ship via Canada Post ground and typically arrive 3–5 business days after dispatch, and you’ll get an email with a tracking number once it’s on its way. Need it faster? Expedited shipping and other couriers (Purolator, UPS, DHL) can be arranged on request. Please note we can’t be responsible for carrier or customs delays.

Payments

We currently accept Cash on Delivery (COD) and Bank Transfer (Interac e-Transfer). Choose your preferred option at checkout and we’ll guide you through the next step.

With COD, you simply pay our driver when your order is delivered. Please have the exact amount ready, and remember that valid government-issued ID may be required to verify you’re of legal age at the point of delivery.

After placing your order, you’ll receive payment instructions by email. Once your e-Transfer is received and confirmed, your order is processed for delivery or shipment. If you don’t see the instructions, check your spam folder or contact us at (289) 680-6226.

Returns

Unfortunately no – under the Cannabis Act (Canada), opened cannabis products can’t be resold or restocked, so all sales are final. The only exceptions are defective, incorrect, or expired products, which we’re always happy to make right.

You’re eligible for a refund or exchange if the product is unopened, in its original packaging, and you have proof of purchase. Contact us with your order number and photos, and we’ll sort out a replacement or refund. If an order arrives damaged or is marked delivered but not received, please report it within 24 hours so we can investigate.

Once a return is approved and inspected, your refund is issued to the original payment method within 1–3 business days (your bank may take a little longer to post it). Orders can be cancelled within 15 minutes of purchase, before they’re packed or dispatched; after that, the return process applies.

COULDN’T FIND YOUR ANSWER?

We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly. Our team is eager to assist you.

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